Shipping policy
Shipping Policy
Thank you for shopping with TWOTONE! We’re excited to get your order to you as quickly as possible. Please read below for details about our shipping process.
Processing Time All orders are processed within [1-3 days]. Orders are also processed daily, You will receive an email notification with tracking information once your order has been shipped.
Shipping Rates & Delivery Times We offer the following shipping options:
- Standard Shipping: [5-7 business days] - $15
- Express Shipping: [2-3 business days] - $20
Please note: delivery times may vary depending on your location, and we are not responsible for delays caused by the shipping carrier.
International Shipping We currently offer international shipping to select countries. Shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees, taxes, or import duties that may apply to international orders.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your order via AUSPOST or your SHOP app.
Address Issues Please ensure that your shipping address is correct at checkout. We cannot be responsible for delays or undelivered packages due to incorrect address details. If you notice any issues with your shipping address after placing your order, please contact us as soon as possible.
Lost or Stolen Packages We are not responsible for lost or stolen packages once they are in the hands of the carrier. If you believe your package is lost, please contact the carrier directly with your tracking number for assistance.
Contact Us If you have any questions or concerns about your order, please reach out to us at [twotonebrand@outlook.com], or shoot us a message through our Instagram page, We're here to help!